At the Peshawari Kheri Online Store, our foremost objective is your contentment with the products you acquire. If, for any reason, you find yourself unsatisfied with a product you have received from us, you have the flexibility to initiate a return within 3 days from the date of delivery. This process is subject to adherence to the subsequent conditions:
Original Condition and Packaging
The product in question must be retained in its original condition and packaging, with all associated tags and labels firmly attached. Please be aware that returns cannot be accommodated for products that have been used, damaged, or altered in any manner.
Proof of Purchase
For the purpose of facilitating your return, it is essential to provide proof of purchase, which can encompass a receipt or order confirmation.
Return Shipping Costs
The responsibility for covering return shipping costs rests with the customer, except in cases where the product is determined to be defective or an error has occurred in processing your order. For a secure return process, we recommend selecting a traceable shipping method and considering the acquisition of shipping insurance.
Refunds and Exchanges
If your intention behind initiating a return is to secure a refund, the original purchase amount will be promptly reimbursed through the initial form of payment. Conversely, if you wish to exchange a product, the replacement item will be dispatched immediately upon receipt of the returned product. If the desired exchange item is unavailable, a refund will be processed, credited to the original form of payment.
Processing Timeframe for Returns and Refunds
We are committed to a swift processing of your return, along with the issuance of any applicable refunds or exchanges. Typically, this process is accomplished within a period of 3 days from the date of receiving the returned product.
Non-Returnable Items
It’s important to note that specific items are ineligible for the return or exchange process. This category may include perishable goods, gift cards, and personalized items. In cases where a product falls into the non-returnable category, this information will be clearly communicated on the respective product page.
Your satisfaction remains at the heart of our operations. Should you seek further clarifications regarding our Return Policy or require assistance, please feel free to reach out to us.
